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| Account Manager 5 CA Open (J#55001) Title: Account Manager 5 Company: GE Technology In Salary/Wage: Commensurate with Experience Job Category: Sales/Retail/Business Development Location: Duarte, CA 91010 Business GE Technology Infrastructure Business Segment Technology Infrastructure - Aviation About Us GE is planning for tomorrow. Where will you be? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Role Summary/Purpose The Account Manager 5 demonstrates leadership in communicating business goals, programs, and processes for an area or business segment. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals. Essential Responsibilities - Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both customer and GE objectives are met - Establish, implement, and monitor the Order-Thru-Remittance (OTR) process for assigned customers - Cover all disciplines within the OTR process, including financial, contractual, and legal relations with the customer - Assume overall responsibility for customer satisfaction - Serve as primary customer interface for OTR status and/or issues pertaining to spare part procurement - Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification - Clearly define and communicate problems as perceived by the customer - Maintain complete and current knowledge of the product / OTR status including future use and needs of the customer - Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer - Develop and maintain a customer preference relationship toward GE - Monitor special programs and coordinate both internally and externally with the customer - Screen and analyze customer order practices looking for trends and unusual order practices - Provide liaison between Marketing, Quality, Operations, and Engineering to resolve product field issues Qualifications/Requirements - Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a marketing or sales position) - At least 3 additional years of experience in customer logistics, sales, or support operations Additional Eligibility Qualifications GE will only employ those who are legally authorized to work. More... | |||
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